Effective Date: 7th January 2025

At Waves & Wags Dog Grooming, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide to us.

1. Information We Collect

We may collect the following personal information:

Personal Details: Your name, address, email address, and phone number.

Pet Information: Your dog’s name, breed, age, behaviour, and health conditions.

Payment Information: Payment details processed securely through third-party providers (e.g., PayPal, Stripe). We do not store or access sensitive payment information.

Photos/Videos: Photos or videos of your dog(s), with your permission, for promotional purposes.

Communication Data: Messages or emails exchanged with us.

2. How We Use Your Information

The information we collect is used to:

Provide and manage our grooming services.

Communicate with you about appointments, updates, or special offers.

Maintain records for operational purposes.

Share photos or videos of your dog(s) on social media or promotional materials, with your prior consent.

Comply with legal obligations or resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data:

With Service Providers: To facilitate our services, such as payment processing.

For Legal Compliance: If required to do so by law or to protect our rights and safety.

4. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access the personal information we hold about you.

Request corrections or updates to your information.

Request the deletion of your data, subject to legal and operational requirements.

Withdraw your consent for promotional use of your dog’s photos/videos at any time.

To exercise your rights, please contact us using the details below.

6. Retention of Information

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Photos or videos shared with your consent may remain on our social media pages or promotional materials unless you request their removal.

7. Cookies and Online Data

If we operate a website, cookies or similar technologies may be used to enhance user experience. These collect non-identifiable data, such as browsing preferences. You can manage cookie settings in your browser.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our Facebook page or website with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:Email: waves.wags@gmail.comTel: 07731 422672

By using our services, you acknowledge that you have read and understood this Privacy Policy.