Terms & Conditions

Last updated: October 2026

Acceptance of these Terms

By booking with us — or, for a booking we arrange for you (for example over the phone), by clicking the confirmation link we email you and ticking to accept — you agree to these Terms & Conditions. Once you have accepted these Terms, they apply to that appointment and to all of your future grooming appointments with Waves & Wags, so you won't be asked to accept them again unless we notify you of an update.

1. Bookings & Appointments

All bookings are subject to availability. When you book an appointment through our website, you will receive a confirmation email. Please arrive on time for your appointment. If you need to cancel or reschedule, please give us at least 24 hours' notice.

2. Pricing

Prices shown during the booking process are estimates based on the information you provide about your dog's breed, size, coat condition, and temperament. The final price may be adjusted on the day of the appointment based on the actual condition of your dog. We will always discuss any price adjustments with you before proceeding.

3. Your Dog's Welfare

Your dog's safety and comfort are our top priority. We reserve the right to stop or modify any grooming session if we believe continuing would cause stress or harm to your dog. In such cases, a partial charge may apply.

4. Health & Vaccination

All dogs must be up to date with their vaccinations. Please inform us of any health conditions, allergies, skin sensitivities, or behavioural issues before the appointment. Dogs showing signs of contagious illness may be turned away for the safety of other animals.

5. Matting & Coat Condition

Severely matted coats may need to be clipped short for the comfort and welfare of your dog. We will always discuss this with you. Additional charges may apply for heavily matted coats due to the extra time and care required.

6. Cancellation Policy

We ask for at least 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee. We understand that emergencies happen and will always be reasonable.

7. Liability

While we take every care with your dog, grooming occasionally reveals pre-existing conditions (such as skin irritation hidden under matting). We are not liable for pre-existing conditions discovered during grooming. We are fully insured for professional dog grooming services.

8. Collection

Please collect your dog promptly at the agreed time. If you are running late, please let us know. Dogs not collected within a reasonable time may incur additional charges.

Recommend a friend and you both get 10% off a full groom, on these terms:

Who it's for: your friend must be a new customer who hasn't booked with Waves & Wags before, and must make their first booking by 31 December 2026. You can't recommend yourself.
How to redeem: when booking, your friend gives us your name and your dog's name (or uses the personal link on your account page) so we can link the referral to your account. If we can't match the name straight away, we'll check it and apply the discount if it matches.
Your friend's reward: 10% off their first full groom.
Your reward: 10% off your next full groom once your friend has completed their first appointment. You earn a reward for each friend you recommend, and one reward is used per full groom.
Using the discounts: they apply to full grooms only and come off automatically. They must be used on bookings made by 31 March 2027. If the booking a discount was used on is cancelled, the discount can be used again.
Other offers: the referral discount can't be combined with other discounts. If you also qualify for our multi-dog discount, you get whichever is bigger. There is no cash alternative.
We may end or change this offer at any time, but discounts already earned will still be honoured until 31 March 2027.

Contact

If you have any questions about these terms, please contact us:

Waves & Wags
Brooklyn, Tregonning Road, Stithians, TR3 7FG
Email: waves.wags@gmail.com
Phone: 07731 422672