Terms & Conditions

Last updated: March 2026

1. Bookings & Appointments

All bookings are subject to availability. When you book an appointment through our website, you will receive a confirmation email. Please arrive on time for your appointment. If you need to cancel or reschedule, please give us at least 24 hours' notice.

2. Pricing

Prices shown during the booking process are estimates based on the information you provide about your dog's breed, size, coat condition, and temperament. The final price may be adjusted on the day of the appointment based on the actual condition of your dog. We will always discuss any price adjustments with you before proceeding.

3. Your Dog's Welfare

Your dog's safety and comfort are our top priority. We reserve the right to stop or modify any grooming session if we believe continuing would cause stress or harm to your dog. In such cases, a partial charge may apply.

4. Health & Vaccination

All dogs must be up to date with their vaccinations. Please inform us of any health conditions, allergies, skin sensitivities, or behavioural issues before the appointment. Dogs showing signs of contagious illness may be turned away for the safety of other animals.

5. Matting & Coat Condition

Severely matted coats may need to be clipped short for the comfort and welfare of your dog. We will always discuss this with you. Additional charges may apply for heavily matted coats due to the extra time and care required.

6. Cancellation Policy

We ask for at least 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee. We understand that emergencies happen and will always be reasonable.

7. Liability

While we take every care with your dog, grooming occasionally reveals pre-existing conditions (such as skin irritation hidden under matting). We are not liable for pre-existing conditions discovered during grooming. We are fully insured for professional dog grooming services.

8. Collection

Please collect your dog promptly at the agreed time. If you are running late, please let us know. Dogs not collected within a reasonable time may incur additional charges.

Contact

If you have any questions about these terms, please contact us:

Waves & Wags
Brooklyn, Tregonning Road, Stithians, TR3 7FG
Email: waves.wags@gmail.com
Phone: 07731 422672